Client backup issues.

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davidt99
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Client backup issues.

Beitrag von davidt99 » 11. Mai 2021, 17:28

I have Lights-out installed on my WHS 2011. I have a couple of issues with client backups. The backups complete ok but in the LO Computers tab the Last Backup column always shows the backups in progress even when finished, the Next Backup column is blank. My second issue is that there are no Backup providers shown in either computers properties drop down, I am using WHS2011 backup.

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Martin
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Re: Client backup issues.

Beitrag von Martin » 11. Mai 2021, 18:40

Hi, is your Windows Server Connector fully functional on the client machines? If Lights-Out does not detect the correct backup provider there's something wrong.
Please try to reinstall the connector on one client machine.

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Martin
Eigenbau mit WSE 2012 R2, HP N40L mit WSE 2012 R2 als Backupserver, HP Microserver Gen8 unter WSE 2016
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davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 11. Mai 2021, 20:23

The Windows connectors are functioning as expect. The backup column within the WHS dashboard indicates a completed backup correctly. I will try a connector reinstall and let you know If there is any difference.

davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 11. Mai 2021, 23:42

Uninstalled and reinstalled the WHS connector and it made no difference. Backup completed but LO thinks its still in progress at 97% :nw

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Martin
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Re: Client backup issues.

Beitrag von Martin » 12. Mai 2021, 08:31

Can you still not select the backup provider?
Eigenbau mit WSE 2012 R2, HP N40L mit WSE 2012 R2 als Backupserver, HP Microserver Gen8 unter WSE 2016
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davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 12. Mai 2021, 09:46

No, the drop down has no entries.

davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 12. Mai 2021, 09:49

Its not a big issue as I am confident that it doesn't affect the backups, its more irritating than anything. I can always remove the column and then won't see the problem.

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Martin
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Re: Client backup issues.

Beitrag von Martin » 12. Mai 2021, 11:18

Can you please send the logs of one client?
See here for details: https://help.green-it-software.com/help ... rtFAQ.html
Send the logs to support at green-it-software dot com
Eigenbau mit WSE 2012 R2, HP N40L mit WSE 2012 R2 als Backupserver, HP Microserver Gen8 unter WSE 2016
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davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 12. Mai 2021, 15:02

I do not load the Lights-out client, is this why it doesnt tell me the backup provider. The provider is stated when I look at the backup in client properties last backup window.

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Martin
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Re: Client backup issues.

Beitrag von Martin » 12. Mai 2021, 15:06

Ah, then please install the Lights-Out client software :-)
Eigenbau mit WSE 2012 R2, HP N40L mit WSE 2012 R2 als Backupserver, HP Microserver Gen8 unter WSE 2016
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davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 15. Mai 2021, 23:15

Are you saying that the client backup provider can only be detected and the status can only be correct if the LO client software is installed?

I have no reason to install the client software so my only option will be to ignore that part of LO involving client backup.

Thanks for your help. :)

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Martin
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Re: Client backup issues.

Beitrag von Martin » 17. Mai 2021, 08:42

Yes, the client software is necessary. What are the reasons not to install the client software?
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davidt99
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Re: Client backup issues.

Beitrag von davidt99 » 17. Mai 2021, 20:40

I dont run the client software because I have no need to wake or shutdown the clients from the LO dashboard. I am not aware of any other advantages of the client software, other than the backup status and provider details being accurately detected. The server software does everything I need and does it very well, other than the backup issue.

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