Homeserver Forum

Martin, I need your help.
I installed the new version on my server and two clients 12/28/17 with no problems. However, on 12/30/17 after a software update caused problems on one client, I had to restore Windows 10 to an earlier version before LO2 was updated. When I tried to reinstall to the client an error message says "Source file not found C:\Progra~3......AcronisTrueImage.dll" which requires an Abort to cancel the install. If I try to reinstall version 2.0.3.3562, it fails to install the LO2 service and seemingly uninstalls itself. In Acronis True Image on the client, I can connect to the server and run a backup but LO2 on the server shows the client as offline and shows the last backup as 12/25/17.

Please try to uninstall manually:

* Stop the Lights-Out Client service (if running, in your case probably not necessary)
* Stop the tray app (right click, exit)
* Run cmd.exe as administrator and enter
sc delete Lo2ClntSvc
* Delete "C:\Program Files\AxoNet Software GmbH\LightsOut2Client" and all subfolders
* Navigate to c:\programdata. If you do not see a folder c:\programdata, then open explorer options and enable "show hidden files and folders". Inspect all subdirectories with numbers in brackets like {7E8B4B4F-72E8-4A3D-9655-0E545BB806DF}. If the subdirectory contains only one folder OFFLINE, remove it. If the subdirectory contains file like LightsOut2.Installer.Client, remove it.
* Open regedit.exe and delete HKEY_CLASSES_ROOT\Installer\Products\4DEA736E4E1E6254C900730414AA5809
* Reboot the machine

Then try to install 2.5 manually.

Regards
Martin

Martin,
Followed your steps that applied, that worked. Thanks.