Can not reinstall LO2 ver 2.5.0.3812 to client

Problems or questions about Lights-Out 2 on all Windows platforms are answered here
Antworten
Wolfgang28
Foren-Einsteiger
Beiträge: 6
Registriert: 9. Feb 2017, 17:01

Can not reinstall LO2 ver 2.5.0.3812 to client

Beitrag von Wolfgang28 » 6. Jan 2018, 04:44

Martin, I need your help.
I installed the new version on my server and two clients 12/28/17 with no problems. However, on 12/30/17 after a software update caused problems on one client, I had to restore Windows 10 to an earlier version before LO2 was updated. When I tried to reinstall to the client an error message says "Source file not found C:\Progra~3......AcronisTrueImage.dll" which requires an Abort to cancel the install. If I try to reinstall version 2.0.3.3562, it fails to install the LO2 service and seemingly uninstalls itself. In Acronis True Image on the client, I can connect to the server and run a backup but LO2 on the server shows the client as offline and shows the last backup as 12/25/17.

Benutzeravatar
Martin
Moderator
Beiträge: 9016
Registriert: 11. Sep 2007, 10:51
Wohnort: Im wilden Süden

Re: Can not reinstall LO2 ver 2.5.0.3812 to client

Beitrag von Martin » 8. Jan 2018, 09:48

Please try to uninstall manually:

* Stop the Lights-Out Client service (if running, in your case probably not necessary)
* Stop the tray app (right click, exit)
* Run cmd.exe as administrator and enter
sc delete Lo2ClntSvc
* Delete "C:\Program Files\AxoNet Software GmbH\LightsOut2Client" and all subfolders
* Navigate to c:\programdata. If you do not see a folder c:\programdata, then open explorer options and enable "show hidden files and folders". Inspect all subdirectories with numbers in brackets like {7E8B4B4F-72E8-4A3D-9655-0E545BB806DF}. If the subdirectory contains only one folder OFFLINE, remove it. If the subdirectory contains file like LightsOut2.Installer.Client, remove it.
* Open regedit.exe and delete HKEY_CLASSES_ROOT\Installer\Products\4DEA736E4E1E6254C900730414AA5809
* Reboot the machine

Then try to install 2.5 manually.

Regards
Martin
Eigenbau mit WSE 2012 R2, HP N40L mit WSE 2012 R2 als Backupserver, HP Microserver Gen8 unter WSE 2016
Entwickler von Lights-Out

Wolfgang28
Foren-Einsteiger
Beiträge: 6
Registriert: 9. Feb 2017, 17:01

Re: Can not reinstall LO2 ver 2.5.0.3812 to client

Beitrag von Wolfgang28 » 10. Jan 2018, 06:55

Martin,
Followed your steps that applied, that worked. Thanks.

Antworten