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My PC is hibernating at odd times

Verfasst: 25. Jan 2020, 18:13
von BeverlyB
I updated lightsout to 3.5.0.4597 and my system is hibernating at unexpected times. I have it set to hibernate after a backup but a backup didn't happen (wasn't scheduled) at the time this occurred. I also have a calendar item set to wake my system 5 minutes before a scheduled backup (using active backup for business) and to do the default action at the end time after 20 minutes of inactivity because I still can't tell it to stay on with backup activity (ABfB is in the list but is unchecked and greyed out).

When I log into my PC after turning it on, it hibernates soon after. Sometimes I see a screen from lightsout counting down and can cancel it sometimes I don't.

I checked my PC power settings and it is set to never go to sleep when plugged in (which is most of the time).

My PC is running Windows 10.

Re: My PC is hibernating at odd times

Verfasst: 27. Jan 2020, 12:05
von Martin
Please send me your client logs via email. That me be an issue with the beta version.

Simply zip the whole folder c:\programdata\LightsOut3Client\Logs (via right click, send to compressed folder). If you do not see a folder c:\programdata, then open explorer options and enable "show hidden files and folders".

Regards
Martin

Re: My PC is hibernating at odd times

Verfasst: 30. Jan 2020, 04:56
von BeverlyB
I sent a PM with the compressed logs folder attached

EDIT: IS it normal for a PM to sit in my outbox rather than "Sent messages"?

Re: My PC is hibernating at odd times

Verfasst: 4. Feb 2020, 11:54
von Martin
That's normal until I read the PM. Then it's moved to sent items.

I'm looking at your logs right now and will come back.

Martin

Re: My PC is hibernating at odd times

Verfasst: 4. Feb 2020, 15:38
von Martin
Found the issue. Thanks for reporting!
Will be fixed in either the next beta or the final release.

Thanks
Martin

Re: My PC is hibernating at odd times

Verfasst: 17. Feb 2020, 23:27
von BeverlyB
That's good news! While I'm waiting for the update, I uninstalled the Lights Out client.