Can't login to server during MacOS Client setup

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Martin
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 4. Feb 2020, 15:01

P.S. I've udated the help. Click on the link above and press CTRL-F5 to refresh.
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jandrews74
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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 5. Feb 2020, 12:09

Hi Martin...I can indeed ping the server without ".local" and it is added into domains as again. just "local" without the dot


So I try to add a connection to the server using the installation package...if I try selecting the server from the drop-down list...I get eh cert error as below
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so I try again using just the server name and get eh the same response...

So I log onto the desktop, via Microsoft RDP app for MacOS and connect fine...and go into the cert setup
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then try to reattach server via client and get the same cert error as before attempting both options

Again, this is not an option on Windows and was not an option prior to Catalina.....all windows clients connect without issue...however both of my two MacOS Catalina machines are having the identical issue even though search domains are set correctly...

I fear this could be an issue with MAcOS Catalina as there is also an issue connecting with Synology NAS'. If the synologyNASname.local is used they work fine...BUT even with local added as a search doman...ti is not possible to ping or connect to the Synology NAS without.local after the server name

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Martin
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 5. Feb 2020, 12:38

Some questions

1. Can you ping jaserver2 on Catalina?
2. Can you ping jaserver2.local on Catalina?

Please send me your Catalina logs. Open Finder, then click on menu go to, use folder /var/log. Then right click "lights-out-client" and select compress. Send the zip file as PM.

Thanks
Martin
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 6. Feb 2020, 15:58

Indeed, the change with "local" is no longer working on Catalina (made the screen shots with Mojave). Have to look for another solution...
Will keep you informed.
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 6. Feb 2020, 16:49

As a workaround for the time being please open a terminal and enter

sudo nano /etc/hosts

Then go to the bottom of the file and add a new line:

1.2.3.4 jaserver2

Replace 1.2.3.4 with the IP-Address of the server.
Save the file and try the ping again. Then connect the mac to the server using the name jaserver2.

Regards
Martin
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jandrews74
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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 6. Feb 2020, 17:28

will give this a try and report back...thanks

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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 6. Feb 2020, 17:51

now tried this on both Catalina machines without luck

followed instructions and changed hosts files to include IP address and name of server...which can now be pinged without the .local suffix

however, when trying to add the server via the client... I still get the same issue re certs.
Screenshot 2020-02-06 at 16.36.33.png
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to be thorough..and not waste more of your time... I tried it with the server name in lowercase and uppercase..(cert setup on the server itself lists them in uppercase) but it makes no difference either way

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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 6. Feb 2020, 20:07

Please send me your Catalina logs. Open Finder, then click on menu go to, go to folder "/var/log". Then right click "lights-out-client" and select compress. Send the zip file as PM.
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 7. Feb 2020, 17:32

Waiting for your logs, please. You can also send the archive to support at green-it-software dot com.
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 10. Feb 2020, 18:48

Here's a new test build:
https://www.green-it-software.com/downl ... 0.4617.exe

It adds support for .local domains. The workaround with /etc/hosts is no longer necessary and should be removed.

1. Install update on server
2. Recreate the SSL certificates on the server. This adds "server.local" as subject alternative name.
3. Download the macOS package on the Mac again and run it.
4. The server join will now first try "server" and then "server.local".

Regards
Martin
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jandrews74
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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 11. Feb 2020, 10:40

thanks again for your response Martin...trying this now and will report back

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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 11. Feb 2020, 10:49

to give some quick feedback...when trying to wake the server fro the IOS app....i get an error 503 as it makes the final option and a pop up that says Lights-out is not licensed.

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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 11. Feb 2020, 12:39

You talk about the mobile app? If yes, please post here viewforum.php?f=98 and let that thread handle macOS Catalina.

Have you tried the latest build on Catalina?
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jandrews74
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Re: Can't login to server during MacOS Client setup

Beitrag von jandrews74 » 12. Feb 2020, 15:01

still no joy I'm afraid... the same response as before after following your steps

Cant create a secure SSL/TLS connection
Please verify your SSL certificate on the server

I've attached a screen grab again and also zipped up the logs an sent the m in a PM
Screenshot 2020-02-12 at 13.57.54.png
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Dateianhänge
root-LightsOut.Client.Service.2020-02-12.log.zip
(8.96 KiB) 19-mal heruntergeladen

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Martin
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Re: Can't login to server during MacOS Client setup

Beitrag von Martin » 12. Feb 2020, 17:51

The logs are still missing the important part of the server join.
Can you please verify twice, that you zip the folder /var/log/lights-out-client and not individual files?
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